Email Reminders-Premium Plan A

A1: We currently offer two core services: Weekly Email Reminders (Free Plan and Premium Plan A) and the Annual Forecast Report.

Our weekly reminders help you navigate your days with awareness of traditional timing patterns, while the annual report provides comprehensive guidance for the year ahead.

A2: All our services are delivered via email, but they follow an important personalization process:

• Upon purchase or subscription, you'll receive an initial email with a profile setup link
• After completing your profile with personal details (zodiac sign, birth information, etc.), our system generates content specifically tailored to you
• Your personalized content is then delivered according to schedule - Weekly reminders on Sundays (or Saturdays depending on your time zone), and Annual Forecast Reports as downloadable PDFs

This profile completion step is essential as it allows us to customize all guidance specifically to your zodiac energy patterns. Without this information, we cannot provide truly personalized service.

Note: If you've previously completed your profile setup with us, the system will automatically use your existing information for any new purchases.

A3: We use SamCart for secure payment processing of all transactions. The Annual Forecast Report is a one-time payment (USD $26.99), while Premium Plan A is a subscription service (USD $2.99 monthly).

We accept major credit cards and PayPal, as supported by SamCart through our payment processors (Stripe and PayPal). Payment options may include Apple Pay or Google Pay, depending on your location and device.

Any additional international transaction fees are determined by your payment provider (Stripe or PayPal).

A4: Yes! 

All our services, including Annual Forecast Reports and Premium Email Reminders, can be purchased as gifts.

To respect privacy and ensure proper delivery, please visit our "Contact Support" page and select "Gift Purchase Request" from the dropdown menu. 

Leave us a message with your specific requirements, and we'll guide you through the process to arrange a gift purchase that respects both privacy and personalization.

A5: Yes!
We've implemented industry-standard security measures to protect your payment information:

- Trusted Payment Partner: All payments are processed through SamCart using Stripe and PayPal, global leaders in payment security and compliance.
- Your Data Never Touches Our Systems: When you enter payment details, your information is securely handled by Stripe or PayPal. We never see, access, or store your credit card information.
- Industry-Leading Security: Stripe and PayPal are PCI DSS compliant and use end-to-end encryption and tokenization to protect your data.
- Advanced Protection: All transactions use secure encryption technology, converting your card numbers into secure codes during processing.

A6: Great question!

When you make a purchase, your payment receipt and order notifications are automatically sent by our secure payment system (SamCart), which uses its own email address (like noreply@samcart.com).

Other updates or newsletters from us are sent through our main email platform (ConvertKit), so the sender address may look different. Both are official and safe, and you can always reach out if you have any questions!

A1: If you haven't received your email within 5 minutes:

• Check your spam/junk/promotions folders
• Verify your email address was entered correctly
• Add admin@fortune365.biz to your safe senders list
• Try using an alternative email address

For persistent issues, please visit our "Contact Support" page.

A2: After payment, you must complete the profile setup using the link sent to your email. Without this crucial step,we cannot generate your personalized content.

Your birth details and other profile information directly determine the accuracy and value of your guidance.

If you've previously completed your profile with us, we'll automatically use that information, but please check your spam/junk folder if you don't see our emails.

A3: Download issues may be caused by:

• Expired download link (links remain active for 14 days)
• Unstable internet connection
• Insufficient storage on your device

Try using a different device or browser. If you've purchased a report and continue experiencing difficulties,please visit our"Contact Support" page and mention your download issue. 

A4: After signing up, you'll receive an email with a profile setup link, please visit our "Profile Completion" page to provide your zodiac sign, birth information, and other details needed for personalized guidance.

If you need to update your information later, you can access your profile settings at any time through the above link.

A1: You can cancel your subscription at any time using the SamCart Customer Portal.
Here’s how:

1. You can directly click this Customer Portal link, or find and click the "View Your Customer Portal" link in any order/subscription confirmation email we sent you.
2. You will receive a secure access link via email. Click the link to access your subscription settings in the Customer Portal.
3. In the portal, you can view your subscription details and select the option to cancel Premium Plan A.

Your Premium Plan A benefits will remain active until the end of your current billing period.

For billing-specific issues, please visit our "Contact Support" page.

A2: Premium Plan A subscriptions automatically renew on the same day you purchased each month.
For example, if you purchased on the 1st, you'll be billed on the 1st of each month. You can check your next billing date by:

- Reviewing your original purchase receipt email from SamCart
- Accessing your subscription details through clicking this Customer Portal link, or find and click the "View Your Customer Portal" link in any order/subscription confirmation email we sent you.

A3: We understand your concern about value. To ensure all our new subscribers receive maximum benefit regardless of when they sign up:

First Month Discount:
All new Premium Plan A subscribers receive a special 100% discount on their first 30 days as our welcome gift. This discount more than compensates for any potential waiting period.

How to Get Your Discount:
Your discount is automatically applied to your first payment when you sign up for Premium Plan A. No discount codes or extra steps are needed.

Regular billing at the standard price resumes after your first 30 days, with full access to our Premium Plan A features for the entire subscription period.

A4: To update your credit card or payment details:

- Click this Customer Portal link, or find and click the "View Your Customer Portal" link in any order/subscription confirmation email we sent you.
- You will receive a secure access link via email. Use this link to access the SamCart Customer Portal.
- Within the portal, follow the instructions to update your payment information securely.

If you have any trouble,  please visit our"Contact Support" page. 

A1: We focus on providing practical protective guidance for days that may require extra attention. This approach keeps emails concise and actionable. If you receive fewer reminders in a week, that's actually good news: it means your zodiac sign has fewer challenging days that week!

A2: The number of reminder days varies naturally according to traditional zodiac interaction patterns, not by our choice.

Each zodiac sign experiences different energy flows each week. Fewer reminders simply mean your zodiac energy is flowing more harmoniously that week.

A3: The Chinese zodiac year typically begins around early February, so the annual report remains valuable throughout the year.

As long as we haven't launched next year's report, your purchase will provide valuable guidance for the remaining months.

A4: Beyond our current Email Reminders and Annual Forecast Reports, we're developing several exciting new products:

• Specialized E-Journals/ Planners
• Personalized Analysis Reports
• Online Chinese Metaphysics Courses

Join our waiting list (click the link here) to be the first to know when these new offerings become available. You'll also receive special early-bird discounts and exclusive content when you sign up.

A1: Both Chinese zodiac and Western astrology are sophisticated systems with thousands of years of history. The Chinese zodiac elements we focus on are similar to Western sun sign columns - they represent just one aspect of much deeper systems. Both offer complementary perspectives on timing and personal energies.

Sometimes you might find Western astrology resonates perfectly with your situation, while other times Chinese zodiac timing provides more relevant insights. Sarah's story on our website illustrates this perfectly - her Virgo horoscope predicted "peak performance" on a day when her Horse zodiac warned about tensions. By being aware of both perspectives, she could prepare appropriately.

We encourage exploring both traditions to discover which insights work best for different aspects of your life. Many of our subscribers find this complementary approach helps them navigate daily decisions with greater confidence and awareness.

A2: Chinese zodiac is typically determined by your lunar birth year. However, since the lunar new year (Li Chun, usually in early February) differs from the Western calendar new year, your zodiac may differ from the general calculation by Western calendar year if you were born in late January or early February.

Visit our "Check" page to see exact zodiac transition times or use our zodiac lookup tool.

A3: Like weather forecasts, zodiac energy predictions provide general guidance and cannot be 100% accurate. The zodiac sign is just one of many factors influencing our lives.

Additionally, the predictions you receive are based only on your birth year (similar to sun signs in Western astrology), while complete Chinese metaphysics considers many more details including birth hour and month.

Our service is meant as a practical reference to help you better understand energy flows, not as deterministic prophecy.

A4: Zodiac relationships are multi-layered. For example:

• Tiger and Pig may have a harmonious Six Harmony relationship, but experience conflicts in Break relationships
• Snake and Monkey also share a Six Harmony bond, but may face challenges through Punishment relationships

These dual energies reflect the complexity of real-life relationships, where even the closest connections have friction and challenges. Our reminders point out these subtle energy shifts to help you prepare more comprehensively.

A1: To request a refund, please contact us directly via our "Refund Request" page. Our refund policy is as follows:

• Unopened/undownloaded reports: Eligible for full refund within 7 days of purchase
• Opened/downloaded reports: Non-refundable
• Personalized analysis reports: Non-refundable as they are one-time custom products
• Subscription services: No partial refunds for the current billing period

Refunds are processed via SamCart and can take 5-10 business days to appear on your statement, depending on your payment processor (Stripe or PayPal).

European Union (EU) and UK Customers:

• EU customers benefit from a 14-day statutory right of withdrawal period for digital services and products as per the EU Consumer Rights Directive.
• UK customers have similar rights under the Consumer Contracts Regulations 2013.
• However, by accessing or downloading our digital content, you acknowledge that you lose this right of withdrawal, in accordance with applicable regulations.

A2: If you experience persistent email delivery issues, we recommend:

• Trying a different email provider (switching from Gmail to Outlook, for example)
• Verifying your inbox isn't full or blocked
• Adding our domain to your whitelist

For paid products with persistent delivery issues, please visit our "Contact Support" page.

A1: Your privacy is important to us. All data is never sold or shared with third parties. 

For detailed information, please refer to our Privacy Policy page.

A2: Our weekly reminders are adjusted based on the subscriber's time zone.

North American subscribers typically receive emails on Saturdays, while subscribers in Asia, Europe, and Australia receive them on Sundays.

Specific delivery times for each time zone can be found on our "Email Reminders" page.